Tenant FAQs

​Answer: You can end your tenancy in line with the tenancy agreement signed before you moved into your current home. If you are unsure, please feel free to call us anytime and we will be able to assist.

​Answer: As a tenant, it will always be your responsibility to ensure that the rent is covered. That being said, we also understand that circumstances can change quickly. If you do find yourself in a position where it will be difficult for you to pay your rent, the most important thing is that you let us know as soon as possible. It will be easier for both parties to come to some sort of arrangement instead of letting arrears pile up.

​Answer: In most cases, you can decorate the property with the landlord’s permission, but please note that it is purely at the landlord’s discretion and that we are not able to give permission on behalf of the landlord.

Answer: We appreciate that accidents can happen and, if something does occur, we urge you to let us know as soon as possible so that it can be fixed and that the problem doesn’t get worse over time. It is always better to raise an issue sooner rather than later.

​Answer: For information on how to deal with emergencies, please see our emergency information page.

​Answer: You can report any maintenance issues by emailing us or giving us a call and our team will deal with your query as soon as possible.

​Answer: The only time we would need to come into the property is for maintenance purposes, viewings and routine checks. We will give you plenty of notice before we plan on entering the property (unless it’s an emergency) and try to plan it at a time which is convenient for you.

​Answer: A tenancy agreement is the contract between you and your landlord which sets out the legal terms and conditions of your tenancy and allows you to live in the property as long as you pay the rent and abide by the rules. You will receive the agreement after referencing checks have been satisfactorily completed, and it must be signed before you move into the property.

Answer: A holding deposit is something you pay to secure the property for you. It cannot amount to more than one week’s rent, and it is fully refundable.

Answer: It is a legal requirement for your deposit to be kept in a government recognised Deposit Protection Scheme (DPS). These are in place to ensure that your money is safe and that you’re covered for any disputes regarding the deposit.

​Answer: When a landlord lets their property to you, they are trusting you to look after it. A deposit is taken to ensure that you do so, and it allows any resulting from damage to be recouped. Normal wear and tear is usually excused. The cost of a deposit varies, but will be a maximum of five weeks’ rent on any property where the annual rent is under a £50,000 threshold.

​Answer: A guarantor is a trusted individual aged 21-75 who will be liable for your rent, should you default on your rent payments or cause any damage to a property that costs more than the value of the security deposit. A guarantor is usually a family member or friend, but can never be a spouse or partner.

​Answer: You may fail your referencing checks if you are a first-time tenant, have poor credit history or if you’re in a position where you don’t have regular income i.e. if you’re unemployed or a student, in which case you may be required to pay a certain amount of rent up front or have a guarantor in place.

Answer: Referencing is an assessment of your suitability as a tenant. It is a process of background screening checks which allows us to make an informed decision about the ideal tenant for each home.

Answer: As of 1^st of June 2019, you are not required to pay any fees in line with current legislation. For more information on the Tenant Fees Act, please click here.

Answer: We strongly recommend that you view any property that you’re interested in. It will give you the opportunity to make sure the property and location are suitable and ask any questions that you might have. It will also allow you to identify any issues or potential issues with the property that you might not have picked up on from looking at pictures.

Answer: The first thing to do is let us know either via our website or by calling the office on 0330 134 0155. We will then arrange a viewing and, if you’re happy with everything, we can start the rental process.