Tenant FAQs

Have a question about your tenancy? The answers to the most commonly asked questions are here.

Here we'll answer your most Frequently Asked Questions (FAQs)

  • Question: What if I want to end my tenancy?

    ​Answer: You can end your tenancy in line with the tenancy agreement signed before you moved into your current home. If you are unsure, please feel free to call us anytime and we will be able to assist.


  • Question: What if I am unable to pay my rent?

    ​Answer: As a tenant, it will always be your responsibility to ensure that the rent is covered. That being said, we also understand that circumstances can change quickly. If you do find yourself in a position where it will be difficult for you to pay your rent, the most important thing is that you let us know as soon as possible. It will be easier for both parties to come to some sort of arrangement instead of letting arrears pile up.


  • Question: What is a tenancy agreement and when will I receive it?

    ​Answer: A tenancy agreement is the contract between you and your landlord which sets out the legal terms and conditions of your tenancy and allows you to live in the property as long as you pay the rent and abide by the rules. You will receive the agreement after referencing checks have been satisfactorily completed, and it must be signed before you move into the property.


  • Question: Why do I need to pay a deposit and how much will it cost?

    ​Answer: When a landlord lets their property to you, they are trusting you to look after it. A deposit is taken to ensure that you do so, and it allows any resulting from damage to be recouped. Normal wear and tear is usually excused. The cost of a deposit varies, but will be a maximum of five weeks’ rent on any property where the annual rent is under a £50,000 threshold.


  • Question: What is a guarantor?

    ​Answer: A guarantor is a trusted individual aged 21-75 who will be liable for your rent, should you default on your rent payments or cause any damage to a property that costs more than the value of the security deposit. A guarantor is usually a family member or friend, but can never be a spouse or partner.


  • Question: What if I fail my referencing checks?

    ​Answer: You may fail your referencing checks if you are a first-time tenant, have poor credit history or if you’re in a position where you don’t have regular income i.e. if you’re unemployed or a student, in which case you may be required to pay a certain amount of rent up front or have a guarantor in place.


  • Question: Will I need to view the property?

    Answer: We strongly recommend that you view any property that you’re interested in. It will give you the opportunity to make sure the property and location are suitable and ask any questions that you might have. It will also allow you to identify any issues or potential issues with the property that you might not have picked up on from looking at pictures.


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