Tenant COVID-19 FAQs

Multiple questions have been asked regarding Covid-19, below are the most frequently asked answers. The information provided falls in line with the most up to date government advice/guidelines.

Here we'll answer your most Frequently Asked Questions (FAQs)

Click below to view PDFs regarding viewing guidance.

COVID-19 Viewings Guidance for Viewers Intus Lettings.
COVID-19 Viewings Guidance for Occupiers Intus Lettings.

  • Question: Can I leave my tenancy early because of coronavirus?

    You can only end a fixed term tenancy early if either:

    • your contract has a break clause
    • you negotiate an early end to the agreement with your landlord

    If you want to leave as soon as possible you’ll probably have to negotiate.

    Your landlord may be sympathetic to your request to leave if they understand your reasons. For example, if you need to move urgently because you or a family member are sick or need support.


  • Question: I need to claim benefits. Where do I start?

    You could qualify for benefits or statutory sick pay if you lose your job or can’t work because you’re sick or self isolating. You could also get benefits if your pay goes down because of the coronavirus outbreak.


  • Question: What if my landlord has already applied to court?

    It isn’t clear whether evictions will still go ahead if your landlord has already applied to court. Courts are staying open for the moment in line with government guidance. If you have a hearing you can expect it to go ahead unless your county court tells you of a change. The court may arrange a phone or video hearing. If you are self isolating, then you should not attend. Contact your court to let them know of your situation.


  • Question: What if I've had notice from my landlord?

    The government announced on 18 March that landlords will not be able to apply to court to evict tenants for at least 3 months. The announcement suggests that even if your landlord has already given you notice, they won’t be able to apply to court to evict you during the next 3 months.


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