Landlord COVID-19 FAQs

Multiple questions have been asked regarding Covid-19, below are the most frequently asked answers. The information provided falls in line with the most up to date government advice/guidelines.

Here we'll answer your most Frequently Asked Questions (FAQs)

Click below to view PDFs regarding viewing guidance.

COVID-19 Viewings Guidance for Viewers Intus Lettings.
COVID-19 Viewings Guidance for Occupiers Intus Lettings.

  • Question: What if your tenant is self-isolating, and we were due to complete a Gas Safe inspection and/or repairs to the property?

    Anyone self-isolating is advised to avoid any visitors to their home. This may affect our ability to inspect properties or organise maintenance or repairs, such as Gas Safe inspections. In these circumstances, we will keep a dialogue going with tenant. We will document the reason we cannot carry out the check. We will also ask the tenant to explain in an email or writing that they are self-isolating and that they are advised not to allow visitors to the property. We will then book an inspection for as soon as possible after the tenant has completed the self-isolation period If we need access for a repair, we need to make a judgement on the urgency of the situation, for example, if there is an immediate risk to safety. If there is an immediate risk, we will attempt all possible steps to complete the repair. Essential works, such as water supply, sanitation and heating failure will still need to be addressed. We have advised our trades people to follow advice on social distancing.


  • Question: How are we marketing properties and arranging visits while practicing social distancing?

    While demand for rental property and requests for viewings are likely to fall, some people will still need to move and will be looking for properties to let. We are seeking to minimise face-to-face contact as much as possible. Where a property is vacant we have created a video walk-round and will conduct virtual viewing instead of in-person viewings. Where the property is currently tenanted, then the current tenant has the right to refuse access for viewings. It may be necessary to wait until the property is vacant before allowing viewings in any case, especially where the tenant falls into a higher risk category. Alternatively, the current tenant may be happy for us to enter the property to make a video for virtual viewings.


  • Question: Can I serve a notice during this suspension?

    • Based on the wording of the announcement, it should still be possible to serve a notice as the suspension is on starting possession proceedings in court rather than serving notices.
    • However, it is not advised to serve a notice at this time and landlords should wait for further updates and guidance on this topic. The legislation has not been published yet and further details will shed light on this.


  • Question: What are the main changes to possession?

    • Emergency legislation to suspend repossessions from social or private rented accommodation during the national emergency.
    • No new possession proceedings through applications to the court to start during the crisis.
    • Any possession proceedings brought after the ban is complete will have to follow the pre-action protocol for social landlords.


  • Question: What happens at the end of the mortgage holiday?

    While payments are suspended for the duration of the mortgage holiday interest will continue to accrue on the mortgage and those mortgage payments will eventually have to be made up. Your mortgage lender will be able to discuss options with you to help repay the additional interest accrued.


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